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FAQs About Return Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

CategoryReturns Window, Actions Possible and Conditions (if any)
Lifestyle: Top, Ethnic Set, Kids TShirt, Shirt, Suitcase, Backpack, Sunglass, Belt, Frame, Hand Messenger Bag, Sling Bag14 days

Refund, replacement or exchange

Lifestyle:Rest of Clothing & Fashion Accessories

Watches, Sunglasses, Footwear

30 days

Refund, replacement or exchange

Medicine (Allopathy & Homeopathy)2 days

Refund

Home: Home Improvement Tools, Household Items, Home décor, Furnishing, Sport & Fitness Equipment, Baby Care & Toys7 days

Refund or replacement

All Mobiles (except Apple / Beats, Google phones),

Electronics – (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets,Laptops, Smart Watches)

All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)

Books & More – Calculators, Remote Control and stuffed toys, helmets, car kit and media players, sports equipment (raquet, ball, support, gloves, bags) and regional books

7 days

Replacement only

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.

In any case, only one replacement shall be provided.

Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear)

Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items)

Rest of Books & More

Automotive: All automotive spare parts, accessories

10 days

Refund or replacement

Mobile – Apple & Google.

Electronics – Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets,Laptops, Smart Watches)

7 days

Replacement only

For all functionality related issues, do contact the brand authorized service centre directly.

For any other issues with the product you may contact emptykart (support@emptykart.com)

Furniture, Large appliances

Rest of Small Home Appliances – Chimney, Water Purifier, Fan, Geyser only

Books & More – Except Sports, Car & Bike Accessories, Stationery, Toys, Books, Fitness instruments & Helmet and Riding Gear)

10 days

Replacement only

For products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel.

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.

In any case, only one replacement shall be provided.

No Returns categories

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

CategoryProducts that can’t be returned
Auto AccessoriesAdditives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
AutomobilesCars, Mopeds, Motorcycles and Scooters
Bath and SpaBath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Baby CareBottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning ProductsCleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer AccessoriesBlank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software
Food and NutritionCanned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products
FashionBaby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Footwear AccessoriesOils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening ProductsPlant Saplings, Plant Seeds and Soil Manure
Health CareAntiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip
Home ProductsAdhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
HygieneCannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
InnerwearBra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
JewelleryCoins
Music Instrument AccessoriesMouthpiece Cap/Pad/Set, Oils and Polish
Party SuppliesBalloons, Candles, Cut-outs, Decoration articles and Whistles
Festive SuppliesHookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
Personal CareConditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs
Pet SuppliesAquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs
Sexual WellnessCondoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

You can raise a request to return your items with these simple steps:

1. Log into your Emptykart account

2. Go to My Orders

3. Click on ‘Return’ against the item you wish to return or exchange

4. Fill in the details and raise a return request

Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your emptykart account.

No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.