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FAQs About Return Policy
What are the Returns Policy?
Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible
Category | Returns Window, Actions Possible and Conditions (if any) |
Lifestyle: Top, Ethnic Set, Kids TShirt, Shirt, Suitcase, Backpack, Sunglass, Belt, Frame, Hand Messenger Bag, Sling Bag | 14 days Refund, replacement or exchange |
Lifestyle:Rest of Clothing & Fashion Accessories Watches, Sunglasses, Footwear | 30 days Refund, replacement or exchange |
Medicine (Allopathy & Homeopathy) | 2 days Refund |
Home: Home Improvement Tools, Household Items, Home décor, Furnishing, Sport & Fitness Equipment, Baby Care & Toys | 7 days Refund or replacement |
All Mobiles (except Apple / Beats, Google phones), Electronics – (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets,Laptops, Smart Watches) All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser) Books & More – Calculators, Remote Control and stuffed toys, helmets, car kit and media players, sports equipment (raquet, ball, support, gloves, bags) and regional books | 7 days Replacement only In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided. |
Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear) Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items) Rest of Books & More Automotive: All automotive spare parts, accessories | 10 days Refund or replacement |
Mobile – Apple & Google. Electronics – Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets,Laptops, Smart Watches) | 7 days Replacement only For all functionality related issues, do contact the brand authorized service centre directly.
For any other issues with the product you may contact emptykart (support@emptykart.com) |
Furniture, Large appliances Rest of Small Home Appliances – Chimney, Water Purifier, Fan, Geyser only Books & More – Except Sports, Car & Bike Accessories, Stationery, Toys, Books, Fitness instruments & Helmet and Riding Gear) | 10 days Replacement only For products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided. |
No Returns categories |
Which products are not eligible for returns?
The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:
Category | Products that can’t be returned |
Auto Accessories | Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax |
Automobiles | Cars, Mopeds, Motorcycles and Scooters |
Bath and Spa | Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps |
Baby Care | Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers |
Cleaning Products | Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder |
Computer Accessories | Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software |
Food and Nutrition | Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products |
Fashion | Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits |
Footwear Accessories | Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax |
Gardening Products | Plant Saplings, Plant Seeds and Soil Manure |
Health Care | Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip |
Home Products | Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays |
Hygiene | Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care |
Innerwear | Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests |
Jewellery | Coins |
Music Instrument Accessories | Mouthpiece Cap/Pad/Set, Oils and Polish |
Party Supplies | Balloons, Candles, Cut-outs, Decoration articles and Whistles |
Festive Supplies | Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color |
Personal Care | Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs |
Pet Supplies | Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs |
Sexual Wellness | Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators |
How do returns work?
You can raise a request to return your items with these simple steps:
1. Log into your Emptykart account
2. Go to My Orders
3. Click on ‘Return’ against the item you wish to return or exchange
4. Fill in the details and raise a return request
Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your emptykart account.
Can items be returned after the time period mentioned in the seller’s Returns Policy?
No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.